Incident Register
StarterCapture incidents (injury, near-miss, property damage, environmental, illness, fatality) with severity, location, witnesses and photos.
In short
From near-miss capture to ICAM root-cause analysis to corrective and preventive actions, RAE IQ closes the loop on every incident. Critical incidents trigger EAP activation, peer support and structured debriefs; RTW takes over for injury management.
What's in this pillar
5 delivered modules in the Incident & Investigation group.
ICAM Investigation
BusinessWalks the investigator through the ICAM methodology — absent/failed defences, individual/team actions, task/environmental conditions, organisational factors.
NCR / CAPA Register
StarterCorrective and preventive action register aligned to ISO 45001 cl. 10.2, accepting feeds from incidents, audits, inspections and worker reports.
#30
Critical Incident Response
BusinessEAP activation with auto-timestamp, peer support assignment, structured CISD / CISM / PFA / Defusing debrief, return-to-work follow-up.
#46
Return to Work
BusinessState-specific injury management plans, certificates of capacity, claim register, RTW plan reviews. AU per-state obligation engine; NZ ACC pathway.
#49
Maps to recognised standards
Every feature in this pillar is built against a published clause. Auditors get the clause references they ask for.
- ISO 45001:2018cl. 10.2 Incident, NC and CANCR/CAPA register accepts feeds from incidents, audits, inspections, worker reports.
- ISO 45003:2021cl. 8.1 Operational planningCritical Incident Response covers psychosocial recovery post-incident.
- WHS Act 2011s.35 Notifiable incidentsAU notifiable incidents flagged with regulator-specific guidance.
- HSWA 2015s.23–25 Notifiable eventsNZ notifiable death, injury or illness and incident flagged with WorkSafe NZ s.56 reporting workflow.
Who uses this pillar most
Every RAE IQ industry benefits — these verticals lean on this pillar the heaviest.
Frequently asked questions
What is ICAM and when should I use it?
ICAM (Incident Cause Analysis Method) is a structured root-cause analysis methodology widely used in Australian mining, construction and resources. It walks the investigator through absent/failed defences, individual/team actions, task/environmental conditions, and organisational factors. Use it for any significant incident — usually anything more serious than 'minor first aid'.
How does Critical Incident Response differ from a normal incident?
A critical incident is one that has serious psychosocial impact on workers — a fatality, serious injury, armed robbery, suicide, severe aggression. RAE IQ activates EAP with a timestamp, assigns peer support, runs a structured debrief (CISD, CISM, PFA, Defusing or Informal), and tracks return-to-work follow-up. This is a Business-tier module aligned to SDA s.47C and ISO 45003.