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RAE IQ
Platform pillar

Incident response that closes the loop.

Incident capture, ICAM investigation, NCR/CAPA register and Critical Incident Response (EAP activation, debrief, RTW handover) — purpose-built so the same event never happens twice.

In short

From near-miss capture to ICAM root-cause analysis to corrective and preventive actions, RAE IQ closes the loop on every incident. Critical incidents trigger EAP activation, peer support and structured debriefs; RTW takes over for injury management.

Incident & Investigation

What's in this pillar

5 delivered modules in the Incident & Investigation group.

Incident Register

Starter

Capture incidents (injury, near-miss, property damage, environmental, illness, fatality) with severity, location, witnesses and photos.

ICAM Investigation

Business

Walks the investigator through the ICAM methodology — absent/failed defences, individual/team actions, task/environmental conditions, organisational factors.

NCR / CAPA Register

Starter

Corrective and preventive action register aligned to ISO 45001 cl. 10.2, accepting feeds from incidents, audits, inspections and worker reports.

#30

Critical Incident Response

Business

EAP activation with auto-timestamp, peer support assignment, structured CISD / CISM / PFA / Defusing debrief, return-to-work follow-up.

#46

Return to Work

Business

State-specific injury management plans, certificates of capacity, claim register, RTW plan reviews. AU per-state obligation engine; NZ ACC pathway.

#49

Standards

Maps to recognised standards

Every feature in this pillar is built against a published clause. Auditors get the clause references they ask for.

  • ISO 45001:2018cl. 10.2 Incident, NC and CANCR/CAPA register accepts feeds from incidents, audits, inspections, worker reports.
  • ISO 45003:2021cl. 8.1 Operational planningCritical Incident Response covers psychosocial recovery post-incident.
  • WHS Act 2011s.35 Notifiable incidentsAU notifiable incidents flagged with regulator-specific guidance.
  • HSWA 2015s.23–25 Notifiable eventsNZ notifiable death, injury or illness and incident flagged with WorkSafe NZ s.56 reporting workflow.
Industries

Who uses this pillar most

Every RAE IQ industry benefits — these verticals lean on this pillar the heaviest.

HealthcareAged CareConstructionManufacturingMining & Resources
FAQ

Frequently asked questions

ICAM (Incident Cause Analysis Method) is a structured root-cause analysis methodology widely used in Australian mining, construction and resources. It walks the investigator through absent/failed defences, individual/team actions, task/environmental conditions, and organisational factors. Use it for any significant incident — usually anything more serious than 'minor first aid'.
A critical incident is one that has serious psychosocial impact on workers — a fatality, serious injury, armed robbery, suicide, severe aggression. RAE IQ activates EAP with a timestamp, assigns peer support, runs a structured debrief (CISD, CISM, PFA, Defusing or Informal), and tracks return-to-work follow-up. This is a Business-tier module aligned to SDA s.47C and ISO 45003.
More on the platform

Explore the other pillars

Document Control & Currency
Risk & Hazard Management
Training & Competency
Worker Wellbeing & Psychosocial
Site & Contractor Management
Governance & Audit
Consultation & Communication

Incident & Investigation is in every plan.

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