NCR
Also known as: Non-Conformity Report · Non-Conformance Report
A Non-Conformity Report records a failure to meet a defined requirement — a WHS rule, an ISO 45001 clause, an internal procedure, a regulator condition. NCRs feed the CAPA register and are the primary lag indicator of system performance.
Legal context
NCRs (also called Non-Conformance Reports) are raised when a defined requirement is not met. The source can be an internal audit, an external audit, an inspection, a customer complaint, an incident investigation, or a worker raise-it submission. The NCR names the requirement, the actual condition, the gap, the immediate containment (if any), and the responsible person. NCRs are categorised — major (system breakdown), minor (isolated failure), observation (potential issue). Every NCR closes via a CAPA: investigation of root cause, corrective action, effectiveness verification.
Where this shows up in RAE IQ
Related terms
CAPA
Corrective and Preventive Action is the structured response to a non-conformity or incident: investigate root cause, define corrective action (fix this) and preventive action (stop it recurring elsewhere), assign accountable owners and due dates, and verify the action was effective. ISO 45001 Cl 10.2 governs the workflow.
Audit programme
An audit programme is the planned schedule of internal audits across a WHSMS for a defined cycle (typically annual). ISO 45001 Clause 9.2 requires the audit programme to plan, establish, implement and maintain an audit programme — coverage of every clause across the cycle, by competent auditors, with findings driving CAPA.
Incident investigation
Incident investigation is the structured analysis of how and why an incident occurred — including root cause(s), contributing factors and systemic gaps — so that corrective action can prevent recurrence. ICAM (Incident Cause Analysis Method) is the dominant model in Australian heavy industry.
Platform pillars
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47 WHS and HSWA terms with legal context, FAQs and regulator references.